Terms & Conditions

Terms and Conditions of Use

Welcome to rafi77. These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with the rafi77 online gaming platform (the "Service") operated by rafi77 ("us", "we", or "our"). Please read these Terms and Conditions carefully before using our Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, then you may not access the Service. Your continued use of the Service constitutes acceptance of these Terms and any amendments we may publish from time to time.

1. Definitions

For the purposes of these Terms and Conditions:

• "Account" means a unique account created for you to access our Service.
• "Company" (referred to as either "the Company", "we", "us" or "our" in this Agreement) refers to rafi77.
• "Service" refers to the rafi77 online gaming platform, website, and all associated services.
• "User", "You" or "Your" refers to the individual accessing or using the Service.
• "Deposit" means funds transferred by you into your rafi77 Account for gaming purposes.
• "Withdrawal" means funds transferred by us from your rafi77 Account to your designated bank account or payment method.
• "Bonus" means promotional funds or free bet credits issued by rafi77 subject to specific terms and wagering requirements.

2. Eligibility and Account Registration

2.1 Age and Jurisdiction Requirements

To use the Service, you must:

• Be at least 21 years of age at the time of registration.
• Be legally permitted to participate in online gaming activities under the laws of your jurisdiction of residence.
• Not be a resident of any jurisdiction where online gaming is prohibited by law.
• Not be subject to any legal restrictions that would prevent you from using the Service.
• Use the Service for personal entertainment purposes only, not for professional or commercial gain.

2.2 Account Registration Process

When you create an Account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your Account. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password.

You must not:

• Create more than one Account. Duplicate accounts will be closed and any winnings may be voided.
• Allow any other person to access your Account or use your login credentials.
• Provide false, inaccurate, or misleading information during registration or account verification.
• Use the Account for any fraudulent or illegal purposes.

2.3 Account Verification (KYC)

In accordance with international anti-money laundering regulations and responsible gaming standards, we reserve the right to request identity verification documents at any time. Such documents may include but are not limited to government-issued photo identification (KTP, passport, or driving license), proof of address, and proof of payment method ownership. Your failure to provide requested verification documents within a reasonable timeframe may result in account suspension and withdrawal restrictions.

3. Deposits and Withdrawals

3.1 Deposit Methods and Processing

rafi77 accepts deposits through various payment methods including major Indonesian banks (Bank Central Asia / BCA, Bank Rakyat Indonesia / BRI, Bank Negara Indonesia / BNI, Bank Mandiri, CIMB Niaga, OCBC NISP) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). All deposits are processed in Indonesian Rupiah (IDR). The minimum deposit amount is Rp 50,000 unless otherwise specified for particular payment methods.

Deposits are typically credited to your Account instantly or within 15 minutes depending on the payment method used. If a deposit does not appear in your Account within the expected timeframe, please contact our customer support team with your transaction reference number.

3.2 Withdrawal Methods and Processing

You may withdraw funds from your Account at any time, subject to the following conditions:

• Your Account must be fully verified with all requested KYC documents approved.
• You must withdraw using the same payment method used for deposits where possible, in accordance with anti-money laundering regulations.
• Any active bonus balance and associated wagering requirements must be completed or forfeited before withdrawal.
• Withdrawal requests are processed within 15 minutes to 24 hours under normal circumstances, though processing times may be longer during periods of high volume or for first-time withdrawals requiring additional verification.

We reserve the right to request additional documentation or impose additional withdrawal verification procedures if we suspect fraudulent activity or if required by applicable regulations.

3.3 Transaction Fees

rafi77 does not charge fees for deposits or withdrawals. However, your bank or payment provider may impose their own transaction fees, which are beyond our control. You are responsible for any third-party fees charged by your financial institution.

4. Bonuses and Promotions

4.1 General Bonus Terms

rafi77 may offer various bonuses and promotions from time to time, including but not limited to welcome bonuses, deposit bonuses, cashback offers, free spins, and tournament prizes. All bonuses are subject to specific terms and conditions which will be clearly stated in the promotional material. By accepting a bonus, you agree to comply with all applicable terms.

Unless otherwise stated, bonuses are subject to wagering requirements before any bonus funds or winnings derived from bonus funds can be withdrawn. Wagering requirements vary by promotion and will be clearly specified. For example, a bonus with a 15x wagering requirement means you must wager fifteen times the bonus amount before withdrawal.

4.2 Bonus Restrictions

• Only one bonus per player, per household, per IP address is permitted unless otherwise stated.
• Players must complete the wagering requirements within the specified validity period or the bonus and associated winnings will be forfeited.
• Certain games may contribute differently toward wagering requirements. Slots typically contribute 100%, while table games may contribute at a lower percentage or not at all.
• We reserve the right to void bonuses and any associated winnings if we determine that bonus terms have been breached or abused.

4.3 Bonus Abuse

Any attempt to abuse or manipulate bonuses or promotions, including but not limited to creating multiple accounts, coordinating with other players, or using betting strategies designed solely to clear wagering requirements without risk, will result in forfeiture of the bonus, associated winnings, and potential account closure.

5. Responsible Gaming and Self-Exclusion

rafi77 is committed to promoting responsible gaming practices. We provide various tools to help you maintain control over your gaming activity, including deposit limits, loss limits, session time limits, and reality check reminders. You can configure these limits through your Account settings at any time.

If you feel that gaming is becoming a problem, you may self-exclude your Account for a period of 1 month, 3 months, 6 months, or permanently. During self-exclusion, you will not be able to access your Account, deposit funds, or participate in any gaming activities. To activate self-exclusion, please contact our customer support team. For more information and support resources, please visit our Responsible Gaming page.

6. Game Rules and Fair Play

6.1 Game Integrity

All games offered on rafi77 use certified Random Number Generators (RNG) to ensure fair and unpredictable outcomes. Game Return to Player (RTP) percentages are published transparently and are regularly audited by independent third-party testing agencies. We are committed to maintaining the highest standards of game integrity and fairness.

6.2 Prohibited Activities

The following activities are strictly prohibited and will result in account termination and forfeiture of funds:

• Using automated betting software, bots, or any form of artificial intelligence to place bets.
• Colluding with other players to gain an unfair advantage.
• Exploiting software errors or vulnerabilities in games.
• Engaging in any form of cheating, hacking, or fraudulent activity.
• Money laundering or using the Service for any illegal purpose.

6.3 Sports Betting Rules

For sports betting, we reserve the right to void bets or limit winnings in cases of obvious errors (such as incorrect odds), match-fixing suspicions, or irregular betting patterns. All sports bets are settled based on official results as determined by the relevant sporting authority. Settlement rules for specific sports and bet types are available in the sportsbook section of our website.

7. Account Suspension and Termination

7.1 Our Right to Suspend or Terminate

We reserve the right to suspend or terminate your Account immediately, without prior notice, if:

• You breach any provision of these Terms and Conditions.
• We suspect fraudulent, illegal, or abusive activity.
• You fail to provide requested verification documents.
• We are required to do so by applicable law or regulatory authorities.
• Your Account has been inactive for an extended period (see Section 7.3).

Upon termination, any bonus funds and pending bonuses will be forfeited. We will return any remaining real-money balance to you after deducting any amounts owed to us, subject to successful identity verification.

7.2 Your Right to Close Your Account

You may close your Account at any time by contacting our customer support team. Upon closure, you must withdraw any remaining balance. Accounts with zero balance will be closed immediately. Accounts with active balances will remain open until all pending transactions and wagering requirements are completed.

7.3 Inactive Accounts

An Account is considered inactive if you have not logged in or placed any bets for a period of 12 consecutive months. We reserve the right to charge an administrative fee of Rp 50,000 per month on inactive accounts with a remaining balance. You will be notified by email before any inactive account fees are applied.

8. Intellectual Property Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of rafi77 and its licensors. The Service is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from the Service without our express written permission.

Game titles, images, logos, and trademarks displayed on the Service are the property of their respective owners. The use of these trademarks does not imply endorsement by the trademark owners.

9. Limitation of Liability

To the maximum extent permitted by applicable law, rafi77 and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or loss of goodwill arising out of or in connection with your use of the Service.

We do not guarantee that the Service will be uninterrupted, error-free, or secure. Technical issues, server downtime, or network problems may occasionally affect service availability. We are not liable for any losses incurred due to service interruptions or technical failures.

Your use of the Service is at your own risk. Gaming involves the risk of financial loss. You are solely responsible for your gaming decisions and any losses incurred.

10. Dispute Resolution

If you have a complaint or dispute regarding the Service, please first contact our customer support team at [email protected]. We will make every reasonable effort to resolve your complaint fairly and promptly. If your complaint is not resolved to your satisfaction through customer support, you may escalate the matter to our management team.

Any disputes arising out of or relating to these Terms shall be resolved through good-faith negotiation. If negotiation fails, disputes shall be subject to the exclusive jurisdiction of the courts in the jurisdiction where rafi77 is licensed and regulated.

11. Changes to Terms and Conditions

We reserve the right to modify or replace these Terms at any time at our sole discretion. Material changes will be notified to users via email or prominent notice on the Service at least 30 days prior to the changes taking effect. Your continued use of the Service after any changes become effective constitutes acceptance of the revised Terms.

We recommend that you review these Terms periodically to stay informed of any updates. The "Last Updated" date at the top of this page indicates when these Terms were last revised.

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of the jurisdiction in which rafi77 is licensed and operates, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through the rafi77 website
• WhatsApp: +62 812-3456-7890

For general inquiries about rafi77, please visit our About Us page. For privacy-related questions, please refer to our Privacy Policy. For responsible gaming resources and tools, please visit our Responsible Gaming page.