Privacy Policy

Privacy Policy

rafi77 ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and use our online gaming services (collectively, the "Service"). Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it.

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

1. Information We Collect

We collect various types of information in connection with the Service, including information you provide directly, information collected automatically, and information from third-party sources.

1.1 Information You Provide Directly

When you register for an account with rafi77, we collect the following personal information:

• Account Registration Information: Full name, date of birth, email address, mobile phone number, residential address, username, and password.
• Identity Verification Information: Government-issued identification documents (KTP, passport, or driving license), proof of address documents, and selfie photographs for identity verification purposes in compliance with Know Your Customer (KYC) and anti-money laundering (AML) regulations.
• Payment Information: Bank account details, e-wallet account information, payment method ownership verification documents, and transaction history related to deposits and withdrawals.
• Communication Information: Any information you provide when you contact our customer support team via live chat, email, WhatsApp, or in-app messaging, including the content of your messages and any attachments.
• Responsible Gaming Information: Deposit limits, loss limits, session time limits, self-exclusion requests, and self-assessment quiz responses that you voluntarily provide through our responsible gaming tools.

1.2 Information Collected Automatically

When you access and use the Service, we automatically collect certain information about your device and usage patterns:

• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, and unique device identifiers.
• Usage Information: Pages visited, games played, bets placed, time spent on the Service, clickstream data, referring and exit pages, and interaction with our content and features.
• Location Information: Approximate geographic location derived from your IP address to ensure compliance with geographic restrictions and to tailor our services to your region.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience, remember your preferences, analyze site traffic, and deliver personalized content. See Section 6 for more details on cookies.

1.3 Information from Third-Party Sources

We may receive information about you from third-party sources, including:

• Payment Processors: Information confirming successful payment transactions, fraud detection data, and payment method verification from our banking partners and payment service providers.
• Identity Verification Services: Results of identity verification checks conducted by third-party verification providers to comply with KYC and AML requirements.
• Fraud Prevention Services: Information from fraud detection agencies to help us prevent fraudulent activity, account takeovers, and bonus abuse.

2. How We Use Your Information

We use the information we collect for various purposes related to providing, maintaining, and improving the Service. Specifically, we use your information to:

2.1 Provide and Maintain the Service

• Create and manage your account on the rafi77 platform.
• Process your deposits and withdrawals through BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, and e-wallet services.
• Enable you to play games, place bets, and participate in tournaments and promotions.
• Track your gaming activity, transaction history, and account balance.
• Deliver customer support and respond to your inquiries, complaints, and feedback.

2.2 Verify Your Identity and Prevent Fraud

• Verify your age to ensure compliance with our 21+ age requirement.
• Verify your identity to comply with KYC and AML regulations.
• Detect, prevent, and investigate fraudulent activity, money laundering, bonus abuse, collusion, and other violations of our Terms and Conditions.
• Protect the security and integrity of our platform and protect against unauthorized access or attacks.

2.3 Personalize Your Experience

• Remember your preferences, settings, and login credentials to provide a seamless experience.
• Recommend games, betting markets, and promotions that may be of interest to you based on your gaming history.
• Tailor content, offers, and communications to match your interests and location (Indonesia market focus).

2.4 Communicate with You

• Send you transactional emails and notifications regarding your account, deposits, withdrawals, and bonus activations.
• Provide customer support through your preferred communication channel (live chat, email, WhatsApp).
• Send you marketing communications about new games, promotions, bonuses, and special events (you may opt out at any time).
• Notify you of important changes to our Terms and Conditions, Privacy Policy, or Service features.

2.5 Promote Responsible Gaming

• Implement and enforce deposit limits, loss limits, session time limits, and self-exclusion requests.
• Monitor gaming patterns to identify potential problem gambling behaviors and provide appropriate interventions and support resources.
• Deliver reality check reminders and responsible gaming educational content.

2.6 Comply with Legal Obligations

• Comply with applicable laws, regulations, and licensing requirements in the jurisdictions where we operate.
• Respond to lawful requests from law enforcement agencies, regulators, and courts.
• Maintain records as required by gaming licenses and financial regulations.

2.7 Improve Our Service

• Analyze usage patterns and user feedback to understand how you interact with the Service.
• Test new features, games, and functionality to enhance user experience.
• Conduct internal research and analytics to optimize performance, security, and reliability.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with trusted third parties in the following circumstances:

3.1 Service Providers and Business Partners

We share information with third-party service providers who perform services on our behalf, including:

• Payment Processors: Banks and payment service providers that process your deposits and withdrawals (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay, LinkAja).
• Game Providers: Third-party game developers and content providers who deliver casino games, slots, live dealer experiences, and sports betting platforms integrated into our Service.
• Identity Verification Providers: Third-party services that verify your identity and age to ensure KYC and AML compliance.
• Customer Support Tools: Live chat platforms and customer relationship management systems used to deliver support services.
• Cloud Hosting Providers: Infrastructure and hosting services that store and process your data securely.
• Analytics and Marketing Platforms: Tools that help us analyze site usage and deliver targeted marketing communications (subject to your consent where required).

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement agencies, regulators, courts, and other governmental authorities when required by law or when we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation or court order.
• Protect and defend our rights, property, or safety, or the rights, property, or safety of our users or others.
• Prevent, detect, or investigate fraud, security breaches, or other illegal activities.
• Enforce our Terms and Conditions or other agreements.

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor as part of the business assets. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

3.4 With Your Consent

We may share your information with other third parties when you have given us explicit consent to do so.

4. Data Security

The security of your personal information is a top priority for rafi77. We implement industry-standard technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: All sensitive data transmitted between your device and our servers is encrypted using SSL/TLS protocols (Secure Socket Layer / Transport Layer Security).
• Secure Data Storage: Personal information is stored on secure servers protected by firewalls, intrusion detection systems, and access controls.
• Access Controls: Access to personal information is restricted to authorized personnel who need the information to perform their job duties. All employees and contractors are bound by confidentiality obligations.
• Regular Security Audits: We conduct regular security assessments and penetration testing to identify and address vulnerabilities.
• Secure Payment Processing: Payment transactions are processed through PCI-DSS compliant payment gateways that meet the highest standards of payment security.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to using reasonable measures to safeguard your data.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, and contractual obligations. Specific retention periods vary depending on the type of information and the purpose for which it was collected:

• Account Information: Retained for the duration of your active account and for up to 7 years after account closure to comply with financial record-keeping requirements and to resolve disputes.
• Transaction Records: Retained for at least 7 years after the transaction date to comply with anti-money laundering regulations and tax requirements.
• Identity Verification Documents: Retained for the duration of your account and for up to 7 years after account closure as required by KYC and AML regulations.
• Communication Records: Customer support interactions are retained for up to 3 years to improve service quality and resolve disputes.
• Marketing Preferences: Retained until you withdraw consent or close your account.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention policies and applicable laws.

6. Cookies and Tracking Technologies

rafi77 uses cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device by your web browser.

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly. These cookies enable core functionality such as account login, session management, and transaction processing.
• Performance Cookies: Collect anonymous information about how visitors use our website, such as which pages are visited most often and if users receive error messages. This helps us improve website performance.
• Functionality Cookies: Remember your preferences and settings (such as language preference, login credentials) to provide a personalized experience.
• Marketing Cookies: Track your browsing activity to deliver targeted advertisements and promotional content based on your interests.

6.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you disable or refuse cookies, some parts of the Service may become inaccessible or not function properly. For more information about cookies and how to manage them, visit your browser's help documentation.

7. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information.
• Right to Erasure: You may request deletion of your personal information, subject to legal and regulatory retention requirements.
• Right to Restrict Processing: You may request that we limit the processing of your personal information in certain circumstances.
• Right to Data Portability: You may request transfer of your personal information to another service provider in a structured, commonly used format.
• Right to Object: You may object to the processing of your personal information for direct marketing purposes or other legitimate interests.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 10. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

8. Children's Privacy

rafi77 is strictly an adults-only service. Our Service is not intended for individuals under the age of 21. We do not knowingly collect personal information from anyone under 21 years of age. If you are under 21, do not use the Service or provide any information on our website.

If we discover that we have collected personal information from a person under 21 without verification of parental consent or legal guardian authorization, we will delete that information immediately. If you believe we might have information from or about a person under 21, please contact us immediately at the email address provided in Section 10.

9. International Data Transfers

rafi77 operates internationally and may transfer your personal information to servers located outside Indonesia for processing and storage. When we transfer your information internationally, we take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws.

By using the Service, you acknowledge and consent to the transfer, processing, and storage of your personal information in jurisdictions where our servers and service providers are located, which may have different data protection standards than Indonesia.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational factors. When we make material changes to this Privacy Policy, we will notify you by email (to the email address associated with your account) or by posting a prominent notice on our website at least 30 days before the changes take effect.

Your continued use of the Service after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. The "Last Updated" date at the top of this page indicates when this Privacy Policy was last revised.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: "Privacy Policy Inquiry"
• Live Chat: Available 24/7 through the rafi77 website
• WhatsApp: +62 812-3456-7890

We will respond to your inquiry within 30 days of receipt. For more information about rafi77, please visit our About Us page. For information about your rights and obligations as a user, please refer to our Terms and Conditions.